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Shipping & Delivery

Shipping & Delivery

At Vivantexzandimaz, we understand that timely delivery is crucial to your shopping experience. We strive to ensure that your orders are processed and delivered as quickly and efficiently as possible. Below, you will find detailed information about our shipping and delivery policies to help you plan your purchase with confidence.

Order Processing Time
Once your order is successfully placed and payment is confirmed, our team will begin processing it. Orders are typically processed within 3-5 business days. Please note that processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances. If there are any delays in processing your order, we will notify you promptly via email.

Delivery Times
Delivery times depend on your location and the shipping method selected during checkout. Estimated delivery times will be provided at the time of purchase based on your shipping address. These estimates include:

  • Domestic Orders: Delivered within 3-5 business days after processing.

  • International Orders: Delivered within 7-14 business days after processing, depending on the destination country and customs clearance.

Please note that delivery times are estimates and not guaranteed. While we make every effort to ensure your order arrives on time, factors such as carrier delays, weather conditions, or customs processing may impact delivery.

Shipping Carriers
We partner with reliable third-party shipping carriers to deliver your orders safely and efficiently. Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. If you have any issues with tracking your order, please contact our customer support team for assistance.

Customs Duties and Import Taxes
For international orders, customers are responsible for any applicable customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping fees and are determined by the customs authorities of your country. Vivantexzandimaz has no control over these fees and cannot predict the amount you may be required to pay.

If you refuse to pay these charges, your order may be returned to us, and you may be subject to additional return fees. We recommend contacting your local customs office for more information about potential charges before placing an international order.

Delays Beyond Our Control
While we strive to deliver your orders on time, certain delays may occur due to circumstances beyond our control. These include, but are not limited to:

  • Delays caused by third-party shipping carriers.

  • Customs clearance processes for international orders.

  • Natural disasters, extreme weather conditions, or other unforeseen events.

In such cases, we will work closely with the shipping carrier to resolve the issue and keep you informed about the status of your order. However, Vivantexzandimaz cannot be held responsible for delays caused by these external factors.

Incorrect or Incomplete Addresses
To ensure smooth delivery, please double-check your shipping address before submitting your order. If an order is returned to us due to an incorrect or incomplete address provided by the customer, you may be responsible for additional shipping fees to resend the order. If you notice an error in your shipping address after placing an order, please contact our customer support team immediately. We will do our best to update the address before the order is shipped, but we cannot guarantee changes once the order has been processed.

Undeliverable Orders
In some cases, an order may be deemed undeliverable by the shipping carrier due to reasons such as:

  • The address provided is invalid or cannot be located.

  • The package is unclaimed or refused by the recipient.

  • The package is returned to us by customs authorities.

If your order is undeliverable, we will contact you to arrange a reshipment. Additional shipping fees may apply. If reshipment is not possible, a refund will be issued for the product(s), excluding the original shipping fees.

Contact Us
If you have any questions or concerns about your order’s shipping or delivery status, please reach out to our customer support team. We are here to assist you and ensure your Vivantexzandimaz experience is as seamless as possible.

Thank you for choosing Vivantexzandimaz. We appreciate your trust in us and look forward to delivering your beauty essentials right to your doorstep!