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Terms & Conditions

Terms & Conditions
Last Updated: [03/2025]

Welcome to Vivantexzandimaz! These Terms & Conditions govern your use of our website and services. By accessing or making a purchase from our online store, you agree to these terms.

1. General Information

Welcome to Vivantexzandimaz, your premier destination for high-quality cosmetics and beauty products. Our online store is dedicated to providing you with a seamless shopping experience, offering a wide range of skincare, makeup, haircare, and wellness products from trusted brands. Whether you're a beauty enthusiast, a first-time visitor, or a business partner, we are committed to delivering exceptional products and services tailored to your needs.

Scope of These Terms
These Terms and Conditions govern your use of the Vivantexzandimaz website, including all its pages, features, and services. By accessing or using our website, you agree to comply with and be bound by these terms. These terms apply to:

  • Visitors: Individuals browsing our website for information or products.
  • Customers: Individuals or entities purchasing products from our online store.
  • Merchants/Business Partners: Third-party sellers or collaborators who engage with Vivantexzandimaz for business purposes.

Modifications to These Terms
At Vivantexzandimaz, we strive to continuously improve our services and adapt to changing circumstances. As such, we reserve the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page, with the "Last Updated" date clearly indicated at the top of the terms.

We encourage you to review these terms periodically to stay informed about any updates. Your continued use of our website after any modifications constitutes your acceptance of the revised terms. If you do not agree with any changes, you must discontinue using our website and services.

By shopping with Vivantexzandimaz, you acknowledge that you have read, understood, and agreed to these terms. Thank you for choosing us as your trusted beauty partner!

 

2. Orders & Payments

At Vivantexzandimaz, we aim to make the ordering and payment process as smooth and transparent as possible. Below, we have outlined the key details regarding placing orders, payment methods, and other important information to ensure a hassle-free shopping experience.

Order Acceptance and Availability
All orders placed on our website are subject to product availability. While we strive to maintain accurate stock levels, there may be instances where a product becomes unavailable after you place an order. In such cases, we reserve the right to cancel or refuse any order, either in part or in full. If your order is affected, we will notify you promptly and provide a refund or alternative solution, if applicable.

We also reserve the right to limit or cancel quantities purchased per person, per household, or per order, particularly if we suspect fraudulent activity or violations of our terms. This policy applies to orders placed under the same customer account, payment method, or shipping address.

Pricing and Taxes
All prices displayed on our website are listed in USD, EUR, GBP, and are inclusive of applicable taxes (such as VAT, GST, or sales tax) unless explicitly stated otherwise. Any additional duties, customs fees, or taxes imposed by your local jurisdiction for international orders are the responsibility of the customer.

We make every effort to ensure that all pricing information is accurate. However, in the rare event of an error (e.g., incorrect pricing due to a technical glitch), we reserve the right to cancel or modify your order and notify you of the correction. If you have already paid for an order with an incorrect price, you will receive a full refund for the affected product(s).

Accepted Payment Methods
To provide you with flexibility and convenience, we accept payments through the following methods:

  • Accepted Payment Methods Cash, Credit/Debit Cards, PayPal, Apple Pay, Google Pay, Bank Transfers.
  • Payment must be completed in full before we process and ship your order.
  • For your security, all transactions are processed through encrypted payment gateways to protect your financial information.

Payment Confirmation and Order Processing
Once your payment is successfully processed, you will receive an order confirmation email with details of your purchase, including the items ordered, total amount paid, and estimated delivery timeline. Please ensure that the email address provided during checkout is accurate to avoid delays in communication.

If your payment fails or is declined, your order will not be processed. In such cases, we recommend verifying your payment details or contacting your bank or payment provider for assistance. You may also try placing the order again using an alternative payment method.

Order Modifications and Cancellations
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, provided the order has not already been processed or shipped. Once an order is shipped, it cannot be canceled or modified, and you may need to follow our return or exchange policy instead.

Fraud Prevention
To protect both our customers and our business, we may perform additional verification checks on orders, especially for high-value transactions or orders flagged for potential fraud. If further verification is required, we may contact you to confirm details before processing your order.

By placing an order with Vivantexzandimaz, you agree to provide accurate and complete information, including your billing and shipping details. Any attempt to provide false or misleading information may result in the cancellation of your order and/or suspension of your account.

Thank you for choosing Vivantexzandimaz for your beauty needs. If you have any questions or concerns regarding orders or payments, please do not hesitate to reach out to our customer support team for assistance.

3. Returns & Refunds

At Vivantexzandimaz, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free returns and refunds process. Below, we have provided detailed information about our policy to ensure a smooth experience for you.

Eligibility for Returns
We accept returns within 7 days from the date of delivery. To be eligible for a return, the item(s) must meet the following conditions:

  • The product must be unused, unopened, and in its original condition.
  • The item must be in its original packaging, including all tags, labels, and protective materials.
  • Proof of purchase (e.g., order number or receipt) must be provided.

Please note that certain items may be non-returnable for hygiene or safety reasons, such as opened cosmetics, skincare products, or personalized items. These exceptions will be clearly marked on the product page.

Initiating a Return
To initiate a return, please follow these steps:

  1. Contact our customer support team at support@vivantexzandimaz.com within the return window to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Once your return request is approved, you will receive instructions on how and where to send the item(s).

Return Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to:

  • A defective or damaged product.
  • An incorrect item shipped by Vivantexzandimaz.

In such cases, we will provide a prepaid return label or reimburse you for the return shipping costs. Please contact our customer support team to arrange this.

Inspecting Returned Items
Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy criteria. If the item(s) are approved for a refund or exchange, we will proceed with your request. If the item(s) do not meet the eligibility criteria, they will be returned to you, and no refund or exchange will be issued.

Refund Processing
Refunds are processed within 7-10 business days after we receive and inspect the returned item(s). The refund will be issued to the original payment method used during purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

If you paid using a promotional discount or gift card, the refund will be issued in the form of store credit or a gift card, depending on the original payment method.

Exchanges
If you would like to exchange an item for a different size, color, or product, please contact our customer support team to check availability. Exchanges are subject to the same return policy conditions and may require additional payment if the new item is of higher value.

Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange for a return or replacement at no additional cost to you. In some cases, we may request photos or additional information to resolve the issue promptly.

Non-Returnable Items
The following items are generally non-returnable unless they are defective or incorrect:

  • Opened cosmetics, skincare, or haircare products.
  • Personalized or custom-made items.
  • Items marked as "Final Sale" or "Non-Returnable" on the product page.

4. Product Information & Liability

At Vivantexzandimaz, we are dedicated to providing you with high-quality cosmetics and beauty products that meet your expectations. To ensure transparency and help you make informed purchasing decisions, we have outlined our policies regarding product information, liability, and usage below.

Product Descriptions and Images
We make every effort to provide accurate and detailed product descriptions, including ingredients, usage instructions, and benefits. Additionally, we strive to display high-quality images that reflect the true appearance of our products. However, please note the following:

  • Color Variations: Due to differences in screen settings, lighting, and device displays, the colors of products may appear slightly different in person compared to the images on our website.
  • Product Appearance: The texture, finish, or packaging of a product may vary slightly due to manufacturing updates or regional differences.

If you have any questions about a product’s appearance or features, please contact our customer support team before making a purchase.

Allergic Reactions and Adverse Effects
While our products are carefully formulated and tested for safety, individual reactions to cosmetic and beauty products can vary. Vivantexzandimaz is not liable for any allergic reactions, skin irritations, or adverse effects resulting from the use of our products. To minimize the risk of a reaction, we recommend:

  • Reviewing the full list of ingredients for each product before use.
  • Performing a patch test before applying a new product to a larger area of your skin.
  • Consulting with a dermatologist or healthcare professional if you have sensitive skin, known allergies, or specific medical conditions.

If you experience any adverse effects, discontinue use immediately and seek medical advice if necessary. Please also inform our customer support team so we can assist you and improve our product safety measures.

Intended Use of Products
All products sold on Vivantexzandimaz are intended for personal use only. They are not intended for resale, distribution, or commercial purposes without prior written permission from Vivantexzandimaz. Unauthorized resale or distribution of our products may violate our terms and conditions and could result in legal action.

If you are interested in becoming an authorized reseller or distributor, please contact our business development team at support@vivantexzandimaz.com to discuss partnership opportunities.

Product Availability and Substitutions
We strive to maintain accurate stock levels on our website, but there may be instances where a product becomes unavailable after you place an order. In such cases, we reserve the right to cancel the item or offer a suitable alternative of equal or greater value. If you do not wish to accept the substitution, you may request a refund for the unavailable product.

Third-Party Products
Some products available on our website may be manufactured or supplied by third-party brands. While we carefully select our partners and products, Vivantexzandimaz is not responsible for the quality, safety, or performance of third-party products. Any concerns or issues related to third-party products should be directed to the respective brand or manufacturer.

Limitation of Liability
To the fullest extent permitted by law, Vivantexzandimaz shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or website. This includes, but is not limited to, damages for loss of profits, data, or personal injury. Our total liability for any claim related to your use of our products or website shall not exceed the amount you paid for the product(s) in question.

5. Intellectual Property

At Vivantexzandimaz, we take great pride in the creativity, innovation, and originality that define our brand. Our website, products, and content are protected by intellectual property laws to ensure that our unique identity and offerings are safeguarded. Below, we have outlined our policies regarding intellectual property to clarify how our content and materials may be used.

Ownership of Content
All content on the Vivantexzandimaz website, including but not limited to:

  • Logos, trademarks, and brand names.
  • Product images, descriptions, and packaging designs.
  • Website design, layout, and functionality.
  • Text, graphics, videos, and other multimedia elements.

is the exclusive property of Vivantexzandimaz or its licensors and is protected by copyright, trademark, and other applicable intellectual property laws. This content is provided for your personal, non-commercial use only and may not be used, reproduced, or distributed without our prior written consent.

Permitted Use
You are permitted to:

  • View and display our website content for personal, non-commercial purposes.
  • Share links to our website or product pages via social media or other platforms, provided you do not misrepresent our brand or content.
  • Use product images and descriptions for personal reference or reviews, as long as proper credit is given to Vivantexzandimaz.

Prohibited Use
You are strictly prohibited from:

  • Reproducing, copying, or distributing any content from our website for commercial purposes without our explicit permission.
  • Modifying, adapting, or creating derivative works based on our content.
  • Using our trademarks, logos, or brand names in a way that suggests endorsement, affiliation, or sponsorship without our consent.
  • Scraping, harvesting, or extracting data from our website for any purpose, including competitive analysis or unauthorized marketing.

Trademarks
The Vivantexzandimaz name, logo, and all related product and service names, designs, and slogans are trademarks of Vivantexzandimaz. These trademarks may not be used in connection with any third-party products or services without our prior written permission. Any unauthorized use of our trademarks may result in legal action to protect our brand identity and intellectual property rights.

User-Generated Content
If you submit content to our website, such as reviews, comments, or photos, you grant Vivantexzandimaz a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content for promotional, marketing, or other business purposes. By submitting content, you confirm that you own or have the necessary rights to the material and that it does not infringe on any third-party rights.

Third-Party Intellectual Property
We respect the intellectual property rights of others and expect our users to do the same. If you believe that any content on our website infringes your intellectual property rights, please contact us immediately at support@ivantexzandimaz.com with the following information:

  • A description of the copyrighted work or trademark you claim has been infringed.
  • The location of the allegedly infringing material on our website.
  • Your contact information, including name, address, phone number, and email.
  • A statement that you have a good-faith belief that the use of the material is not authorized by the rights owner, its agent, or the law.
  • A statement, made under penalty of perjury, that the information provided is accurate and that you are the rights owner or authorized to act on their behalf.

Consequences of Violations
Unauthorized use, reproduction, or distribution of Vivantexzandimaz’s intellectual property may result in:

  • Immediate removal of the infringing content.
  • Legal action, including claims for damages or injunctions.
  • Termination of your access to our website and services.

We are committed to protecting our intellectual property and will take all necessary steps to enforce our rights under applicable laws.

6. Limitation of Liability

At Vivantexzandimaz, we are committed to providing you with high-quality products and a seamless shopping experience. However, it is important to clarify the extent of our liability to ensure transparency and protect both our customers and our business. Below, we have outlined the limitations of our liability in connection with the use of our website and products.

Scope of Liability

  • Indirect, Incidental, or Consequential Damages: Vivantexzandimaz shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website, products, or services. This includes, but is not limited to, damages for loss of profits, data, business opportunities, or personal injury, even if we have been advised of the possibility of such damages.
  • Direct Damages: In cases where Vivantexzandimaz is found liable for direct damages, our maximum liability shall be limited to the purchase price of the affected product(s) or the amount you paid for the service in question.

Exceptions
This limitation of liability does not apply in cases of:

  • Gross negligence or willful misconduct by Vivantexzandimaz.
  • Violations of applicable consumer protection laws that cannot be limited or excluded.
  • Personal injury or death caused by our products or services.

By using our website and purchasing our products, you agree that these limitations of liability are reasonable and necessary to protect Vivantexzandimaz while providing you with access to our products and services.

7. Governing Law

To ensure clarity and consistency in the interpretation and enforcement of these Terms & Conditions, we have established the following guidelines regarding governing law and dispute resolution.

Applicable Law
These Terms & Conditions are governed by and construed in accordance with the laws of the State of South Africa. This means that any legal matters or disputes arising from your use of our website or products will be subject to the laws of the specified jurisdiction.

Dispute Resolution
In the event of a dispute, we encourage you to contact our customer support team first to attempt an amicable resolution. If the dispute cannot be resolved informally, the following methods will apply:

  • Dispute Resolution Method: Any disputes, claims, or controversies arising out of or relating to these Terms & Conditions, or the breach thereof, shall be resolved through e.g., binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Location x, and the decision of the arbitrator(s) shall be final and binding.
  • Court Proceedings: If arbitration is not applicable or enforceable, disputes shall be resolved exclusively in the courts of Jurisdiction, and you consent to the personal jurisdiction of such courts.

By agreeing to these Terms & Conditions, you waive any right to participate in class actions or class arbitrations related to disputes with Vivantexzandimaz.

8. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, our products, or your orders, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction with every aspect of your Vivantexzandimaz experience.

You can contact us through the following channels:

  • Email: support@vivantexzandimaz.com
  • Phone: 
  • Address: Shop number 14, Baobab Mall, Bulawayo

Our customer support team is available Monday to Friday, 8:00 AM to 5:00 PM to address your inquiries and provide assistance. For general questions or feedback, you may also use the contact form on our website.

Acknowledgment and Agreement

By using our website and purchasing products from Vivantexzandimaz, you acknowledge that you have read, understood, and agree to these Terms & Conditions in their entirety. These terms constitute a legally binding agreement between you and Vivantexzandimaz, governing your use of our website and services.

If you do not agree with any part of these Terms & Conditions, you must discontinue using our website and refrain from purchasing our products.

Thank You for Shopping with Us!

At Vivantexzandimaz, we value your trust and are committed to providing you with exceptional products and services. Thank you for choosing us as your beauty and cosmetics partner. We look forward to serving you and helping you look and feel your best!

If you have any further questions or need assistance, please do not hesitate to contact us. Happy shopping